/* ============================================================
   HELPDESK MEGADATA — app.css v2.0
   ============================================================ */
:root{--bg:#F4F5F7;--bg2:#EBEDF0;--surface:#FFFFFF;--border:#DDE1E7;--border2:#C8CDD6;--text:#1A1D23;--text2:#4A5568;--text3:#8896A5;--blue:#1B5FA8;--blue-l:#E8F0FB;--blue-d:#0D3D72;--green:#1E7E4A;--green-l:#E6F4ED;--red:#C0392B;--red-l:#FDECEA;--amber:#B45309;--amber-l:#FEF3C7;--purple:#6B3FA0;--purple-l:#F0EBF8;--radius:6px;--radius-lg:10px;--shadow:0 1px 3px rgba(0,0,0,.08);--shadow-lg:0 4px 16px rgba(0,0,0,.10)}
*{box-sizing:border-box;margin:0;padding:0}
body{font-family:'DM Sans',sans-serif;font-size:14px;color:var(--text);background:var(--bg);line-height:1.5;min-height:100vh}
::-webkit-scrollbar{width:5px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border2);border-radius:3px}
.hidden{display:none!important}
@keyframes fadeIn{from{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}
@keyframes spin{from{transform:rotate(0deg)}to{transform:rotate(360deg)}}
.fade-in{animation:fadeIn .2s ease}

/* ── BUTTONS ── */
.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 14px;border-radius:var(--radius);border:1px solid var(--border);background:var(--surface);color:var(--text);font-family:inherit;font-size:12px;font-weight:500;cursor:pointer;transition:all .15s;white-space:nowrap;text-decoration:none}
.btn:hover{background:var(--bg)}.btn i{font-size:15px}
.btn-primary{background:var(--blue);color:#fff;border-color:var(--blue)}.btn-primary:hover{background:var(--blue-d)}
.btn-full{width:100%;justify-content:center;padding:10px}
.btn-green{background:var(--green-l);color:var(--green);border-color:#A7D7B8}.btn-green:hover{background:#C0DD97}
.btn-red{background:var(--red-l);color:var(--red);border-color:#F5A9A0}
.btn-amber{background:var(--amber-l);color:var(--amber);border-color:#FCD975}.btn-amber:hover{background:#FAC775}
.btn-purple{background:var(--purple-l);color:var(--purple);border-color:#C9B0E8}
.btn-sm{padding:5px 10px;font-size:11px}.btn-sm i{font-size:13px}
.btn-icon{background:none;border:none;cursor:pointer;padding:4px;border-radius:var(--radius);color:var(--text3);transition:all .15s;display:inline-flex;align-items:center}.btn-icon:hover{background:var(--bg2);color:var(--text)}

/* ── FORM ── */
.form-group{margin-bottom:14px}
.form-label{font-size:11px;font-weight:500;color:var(--text2);margin-bottom:5px;display:block;text-transform:uppercase;letter-spacing:.4px}
.form-input{width:100%;padding:9px 11px;border:1px solid var(--border);border-radius:var(--radius);font-family:inherit;font-size:13px;color:var(--text);background:var(--surface);outline:none;transition:border-color .15s}
.form-input:focus{border-color:var(--blue)}
textarea.form-input{resize:vertical}
select.form-input{cursor:pointer}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.form-row-3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:12px}
.readonly-input{background:var(--bg)!important;color:var(--text3)!important;cursor:default}
.divider{height:1px;background:var(--border)}

/* ── BADGES ── */
.nav-badge{margin-left:auto;font-size:10px;font-weight:600;padding:1px 6px;border-radius:10px}
.nb-red{background:var(--red-l);color:var(--red)}.nb-blue{background:var(--blue-l);color:var(--blue)}
.nb-amber{background:var(--amber-l);color:var(--amber)}.nb-green{background:var(--green-l);color:var(--green)}
.badge{font-size:10px;font-weight:600;padding:1px 6px;border-radius:10px;background:var(--blue-l);color:var(--blue);margin-left:4px}

.status-pill{font-size:10px;font-weight:600;padding:2px 8px;border-radius:10px;white-space:nowrap;flex-shrink:0}
.s-open{background:var(--blue-l);color:var(--blue)}.s-inprogress{background:var(--amber-l);color:var(--amber)}
.s-escalated{background:var(--red-l);color:var(--red)}.s-solved{background:var(--green-l);color:var(--green)}
.s-handover{background:var(--purple-l);color:var(--purple)}
.s-waiting_dispatch{background:#FFF3CD;color:#856404}.s-dispatched{background:#D1ECF1;color:#0C5460}
.s-visit_done{background:var(--green-l);color:var(--green)}

.enrich-badge{display:inline-flex;align-items:center;gap:5px;font-size:10px;font-weight:600;padding:3px 8px;border-radius:10px;text-transform:uppercase;letter-spacing:.4px}
.enrich-complete{background:var(--green-l);color:var(--green)}.enrich-incomplete{background:var(--red-l);color:var(--red)}

/* ── ALERTS ── */
.alert{padding:10px 12px;border-radius:var(--radius);font-size:12px;display:flex;align-items:center;gap:8px}
.alert i{font-size:15px;flex-shrink:0}
.alert-error{background:var(--red-l);color:var(--red)}
.info-box{padding:10px 12px;border-radius:var(--radius);font-size:12px;display:flex;align-items:flex-start;gap:8px}
.info-box i{font-size:15px;flex-shrink:0;margin-top:1px}
.info-blue{background:var(--blue-l);color:var(--blue)}.info-amber{background:var(--amber-l);color:var(--amber)}.info-green{background:var(--green-l);color:var(--green)}

/* ── LOGIN ── */
#login-page{min-height:100vh;display:flex}
.login-bg{min-height:100vh;width:100%;display:flex;align-items:center;justify-content:center;background:var(--bg);background-image:repeating-linear-gradient(0deg,transparent,transparent 39px,var(--border) 39px,var(--border) 40px),repeating-linear-gradient(90deg,transparent,transparent 39px,var(--border) 39px,var(--border) 40px)}
.login-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:40px;width:400px;box-shadow:var(--shadow-lg)}
.login-logo{display:flex;align-items:center;gap:10px;margin-bottom:28px}
.login-logo-icon{width:40px;height:40px;background:var(--blue);border-radius:var(--radius);display:flex;align-items:center;justify-content:center;color:#fff;font-size:20px}
.login-logo-text{font-size:16px;font-weight:600}.login-logo-sub{font-size:11px;color:var(--text3)}
.login-title{font-size:20px;font-weight:600;margin-bottom:4px}.login-sub{font-size:12px;color:var(--text3);margin-bottom:20px}
.login-footer{margin-top:20px;text-align:center;font-size:11px;color:var(--text3)}

/* ── SHIFT SELECTOR ── */
.shift-option{display:block;cursor:pointer}
.shift-option input[type=radio]{display:none}
.shift-option-body{display:flex;align-items:center;gap:12px;padding:12px 14px;border:1.5px solid var(--border);border-radius:var(--radius);transition:all .15s}
.shift-option-body i{font-size:20px;color:var(--text3)}
.shift-option-body:hover{border-color:var(--blue-d);background:var(--blue-l)}
.shift-option.selected .shift-option-body{border-color:var(--blue);background:var(--blue-l)}
.shift-option.selected .shift-option-body i{color:var(--blue)}
.shift-option-label{font-size:13px;font-weight:500}
.shift-option-time{font-size:11px;color:var(--text3)}

/* ── LAYOUT ── */
#app{height:100vh}
.layout{display:flex;height:100vh;overflow:hidden}

/* ── SIDEBAR ── */
.sidebar{width:230px;flex-shrink:0;background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden}
.sb-head{padding:16px 18px;border-bottom:1px solid var(--border)}
.sb-logo{display:flex;align-items:center;gap:10px}
.sb-logo-icon{width:34px;height:34px;background:var(--blue);border-radius:var(--radius);display:flex;align-items:center;justify-content:center;color:#fff;font-size:17px;flex-shrink:0}
.sb-logo-name{font-size:13px;font-weight:700}.sb-logo-sub{font-size:10px;color:var(--text3)}
/* User card — top of sidebar */
.sb-user{padding:12px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px}
.user-av{width:36px;height:36px;border-radius:50%;background:var(--blue-l);color:var(--blue);display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;flex-shrink:0;border:2px solid var(--blue-l)}
.user-name{font-size:12px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.user-role{font-size:10px;color:var(--text3)}
/* Nav */
.sb-nav{padding:10px 8px;flex:1;overflow-y:auto}
.sb-section{font-size:10px;color:var(--text3);padding:10px 10px 4px;text-transform:uppercase;letter-spacing:.6px;font-weight:600}
.nav-item{display:flex;align-items:center;gap:9px;padding:8px 10px;border-radius:var(--radius);cursor:pointer;font-size:13px;font-weight:500;color:var(--text2);transition:all .12s;margin-bottom:2px}
.nav-item:hover{background:var(--bg);color:var(--text)}.nav-item.active{background:var(--blue-l);color:var(--blue);font-weight:600}
.nav-item i{font-size:17px;flex-shrink:0}
.duty-toggle{color:var(--green)!important}.duty-toggle:hover{background:var(--green-l)!important}
/* Foot — just duty badge */
.sb-foot{padding:10px 14px;border-top:1px solid var(--border)}
.duty-badge{display:flex;align-items:center;gap:6px;padding:6px 10px;background:var(--green-l);border-radius:var(--radius);font-size:11px;color:var(--green);font-weight:600}
.duty-dot{width:7px;height:7px;border-radius:50%;background:var(--green);flex-shrink:0;animation:pulse 2s infinite}
@keyframes pulse{0%,100%{opacity:1}50%{opacity:.4}}

/* ── MAIN ── */
.main{flex:1;display:flex;flex-direction:column;overflow:hidden}
.topbar{height:58px;flex-shrink:0;background:var(--surface);border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px;padding:0 22px}
.topbar-title{font-size:14px;font-weight:700}.topbar-sep{color:var(--border2)}.topbar-sub{font-size:12px;color:var(--text3)}
.tb-search{margin-left:auto;display:flex;align-items:center;gap:8px;background:var(--bg);border:1px solid var(--border);border-radius:var(--radius-lg);padding:7px 14px;width:280px;flex-shrink:0}
.tb-search i{color:var(--text3);font-size:14px;flex-shrink:0}
.tb-search input{border:none;background:none;outline:none;font-family:inherit;font-size:13px;color:var(--text);width:100%;min-width:0}
.tb-search input::placeholder{color:var(--text3)}
.topbar-right{margin-left:12px;display:flex;gap:8px;align-items:center}
.content{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:16px}

/* ── PAGE TOOLBAR ── */
.page-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px}
.filter-row{display:flex;gap:5px;flex-wrap:wrap}
.filter-btn{padding:4px 10px;border-radius:20px;border:1px solid var(--border);background:none;font-size:11px;font-weight:500;cursor:pointer;color:var(--text3);font-family:inherit;transition:all .12s}
.filter-btn:hover{background:var(--bg);color:var(--text)}.filter-btn.active{background:var(--surface);color:var(--text);border-color:var(--border2);box-shadow:var(--shadow)}

/* ── STATS (UBOLD circle-icon style) ── */
.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}
.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:22px 20px;display:flex;align-items:center;gap:18px}
.sc2-icon{width:58px;height:58px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:26px;flex-shrink:0}
.stat-value{font-size:34px;font-weight:700;line-height:1.1;font-family:'DM Mono',monospace}
.stat-label{font-size:11px;color:var(--text3);font-weight:600;text-transform:uppercase;letter-spacing:.5px;margin-top:5px}
.stat-sub{font-size:12px;color:var(--text3);margin-top:2px}
.stat-blue{color:var(--blue)}.stat-green{color:var(--green)}.stat-red{color:var(--red)}.stat-amber{color:var(--amber)}
/* Icon circle color variants */
.sc2-indigo .sc2-icon{background:rgba(99,102,241,.12);color:#6366F1}
.sc2-teal   .sc2-icon{background:rgba(16,185,129,.12);color:#10B981}
.sc2-red    .sc2-icon{background:rgba(239,68,68,.12); color:#EF4444}
.sc2-amber  .sc2-icon{background:rgba(245,158,11,.12);color:#F59E0B}

/* ── SLA ── */
.sla-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:14px 16px}
.sla-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}
.sla-title{font-size:12px;font-weight:600}.sla-pct{font-size:13px;font-weight:600;color:var(--green);font-family:'DM Mono',monospace}
.sla-bar{height:6px;background:var(--bg2);border-radius:3px;overflow:hidden;margin-bottom:8px}
.sla-fill{height:100%;background:var(--green);border-radius:3px;transition:width .5s}
.sla-meta{display:flex;gap:16px}.sla-dot{font-size:11px;color:var(--text3);display:flex;align-items:center;gap:4px}

/* ── SECTION CARD ── */
.section-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:14px 16px}
.section-header{display:flex;align-items:center;justify-content:space-between}
.section-title{font-size:13px;font-weight:600}
.detail-label{font-size:10px;color:var(--text3);text-transform:uppercase;letter-spacing:.4px;font-weight:500}

/* ── TICKETS ── */
.ticket-list{display:flex;flex-direction:column;gap:6px}
.ticket-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:12px 14px;cursor:pointer;transition:all .12s;display:flex;gap:12px;align-items:flex-start}
.ticket-card:hover{border-color:var(--border2);box-shadow:var(--shadow)}.ticket-card.active{border-color:var(--blue);border-width:1.5px}
.ticket-prio{width:3px;border-radius:2px;align-self:stretch;flex-shrink:0}
.prio-high{background:var(--red)}.prio-medium{background:var(--amber)}.prio-low{background:var(--green)}
.ticket-body{flex:1;min-width:0}
.ticket-top{display:flex;align-items:center;gap:8px;margin-bottom:5px}
.ticket-no{font-size:10px;color:var(--text3);font-family:'DM Mono',monospace;font-weight:500;flex-shrink:0}
.ticket-title{font-size:13px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1}
.ticket-meta{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.ticket-meta-item{font-size:11px;color:var(--text3);display:flex;align-items:center;gap:3px}
.ticket-meta-item i{font-size:13px}

/* ── DISPATCH ── */
.dispatch-card{background:var(--surface);border:1.5px solid var(--amber);border-radius:var(--radius-lg);padding:14px 16px}
.dispatch-header{display:flex;align-items:center;gap:8px;margin-bottom:10px}
.dispatch-title{font-size:12px;font-weight:600;color:var(--amber)}
.dispatch-count{font-size:18px;font-weight:700;color:var(--amber);font-family:'DM Mono',monospace}
.dispatch-list{display:flex;flex-direction:column;gap:8px}
.dispatch-item{background:var(--bg);border-radius:var(--radius);padding:10px 12px;display:flex;align-items:center;gap:10px}
.dispatch-info{flex:1;min-width:0}
.dispatch-tkt{font-size:11px;font-family:'DM Mono',monospace;color:var(--text3)}
.dispatch-cust{font-size:12px;font-weight:600}
.dispatch-addr{font-size:11px;color:var(--text3);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}

/* ── CUSTOMER SEARCH ── */
.cs-wrap{position:relative}
.cs-drop{position:absolute;top:100%;left:0;right:0;background:var(--surface);border:1px solid var(--border2);border-radius:var(--radius);z-index:50;max-height:200px;overflow-y:auto;margin-top:2px;box-shadow:var(--shadow-lg)}
.cs-item{padding:9px 12px;cursor:pointer;border-bottom:1px solid var(--border);transition:background .1s}
.cs-item:hover{background:var(--bg)}.cs-item:last-child{border-bottom:none}
.cs-item-name{font-size:12px;font-weight:600}.cs-item-sub{font-size:11px;color:var(--text3)}
.cs-selected{background:var(--bg);border:1px solid var(--border);border-radius:var(--radius);padding:9px 12px;display:flex;align-items:center;gap:10px}
.cs-av{width:30px;height:30px;border-radius:50%;background:var(--blue-l);color:var(--blue);display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:600;flex-shrink:0}
.cs-tag{font-size:10px;padding:2px 7px;border-radius:10px;font-weight:600;margin-left:auto}
.tag-active{background:var(--green-l);color:var(--green)}.tag-inactive{background:var(--red-l);color:var(--red)}

/* ── MODAL ── */
.overlay{position:fixed;inset:0;background:rgba(26,29,35,.45);display:flex;align-items:center;justify-content:center;z-index:100;padding:20px}
.modal{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);width:520px;max-height:90vh;display:flex;flex-direction:column;overflow:hidden;box-shadow:var(--shadow-lg)}
.modal-header{padding:14px 18px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between}
.modal-title{font-size:14px;font-weight:600;display:flex;align-items:center;gap:8px}
.modal-body{padding:18px;overflow-y:auto;display:flex;flex-direction:column;gap:14px;flex:1}
.modal-footer{padding:12px 18px;border-top:1px solid var(--border);display:flex;justify-content:flex-end;gap:8px}

/* ── FLOW ── */
.flow-list{display:flex;flex-direction:column}
.flow-item{display:flex;gap:10px}
.flow-left{display:flex;flex-direction:column;align-items:center}
.flow-dot{width:10px;height:10px;border-radius:50%;flex-shrink:0;margin-top:2px}
.flow-line{width:1px;background:var(--border);flex:1;min-height:20px;margin:2px 0}
.flow-content{padding-bottom:14px}
.flow-role{font-size:11px;font-weight:600}.flow-action{font-size:11px;color:var(--text3)}
.dot-done{background:var(--green)}.dot-active{background:var(--blue)}.dot-pending{background:var(--border2)}

/* ── TOAST ── */
.toast{position:fixed;bottom:20px;right:20px;background:var(--text);color:#fff;border-radius:var(--radius);padding:10px 16px;display:flex;align-items:center;gap:10px;font-size:12px;font-weight:500;z-index:999;transform:translateY(60px);opacity:0;transition:all .25s;max-width:300px;box-shadow:var(--shadow-lg)}
.toast.show{transform:translateY(0);opacity:1}
.toast i{font-size:16px;flex-shrink:0}
.toast.toast-ok i{color:#6EE7A0}.toast.toast-err i{color:#FCA5A5}

/* ── PAGE LOADING ── */
.page-loading{display:flex;align-items:center;justify-content:center;height:200px;color:var(--text3)}

/* ── TICKET TABLE ── */
.tbl-wrap{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);overflow:hidden}
.tbl-hdr{display:flex;align-items:center;justify-content:space-between;padding:18px 20px;border-bottom:1px solid var(--border)}
.tbl-title{font-size:16px;font-weight:700}
.tbl-sub{font-size:12px;color:var(--text3);margin-top:2px}
.tbl-bar{display:flex;align-items:center;justify-content:space-between;padding:12px 20px;border-bottom:1px solid var(--border);gap:12px;flex-wrap:wrap}
.tbl-srch{display:flex;align-items:center;gap:8px;background:var(--bg);border:1px solid var(--border);border-radius:var(--radius);padding:7px 12px;width:240px;flex-shrink:0}
.tbl-srch i{color:var(--text3);font-size:14px;flex-shrink:0}
.tbl-srch input{border:none;background:none;outline:none;font-family:inherit;font-size:13px;color:var(--text);width:100%}
.tbl-srch input::placeholder{color:var(--text3)}
.tkt-tbl{width:100%;border-collapse:collapse}
.tkt-tbl th{padding:10px 16px;text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.5px;color:var(--text3);font-weight:600;background:var(--bg);border-bottom:1px solid var(--border);white-space:nowrap}
.tkt-tbl td{padding:13px 16px;border-bottom:1px solid var(--border);vertical-align:middle}
.tkt-row{cursor:pointer;transition:background .1s}
.tkt-row:hover td{background:var(--bg)}
.tkt-row:last-child td{border-bottom:none}
.tkt-subject{font-size:13px;font-weight:600}
.tkt-cust{font-size:11px;color:var(--text3);margin-top:2px}
.sla-over{font-size:11px;color:var(--red);display:flex;align-items:center;gap:4px;font-weight:500;white-space:nowrap}
.prio-pill{font-size:10px;font-weight:600;padding:2px 8px;border-radius:10px;white-space:nowrap}
.prio-high{background:var(--red-l);color:var(--red)}
.prio-medium{background:var(--amber-l);color:var(--amber)}
.prio-low{background:var(--green-l);color:var(--green)}
.tbl-foot{padding:12px 20px;border-top:1px solid var(--border);font-size:12px;color:var(--text3)}

/* ── DASHBOARD ── */
.dash-grid{display:grid;grid-template-columns:1fr 320px;gap:16px}
/* Spark bars in stat card */
.sc-spark{display:flex;align-items:flex-end;gap:3px;height:44px;flex-shrink:0}
.sc-spark-bar{width:7px;border-radius:2px 2px 0 0;transition:height .4s}
/* Avatar stack */
.sc-av-stack{display:flex;align-items:center;flex-shrink:0;padding-left:8px}
/* SLA track */
.sla-track{height:8px;background:var(--bg2);border-radius:4px;overflow:hidden;margin-bottom:10px}
.sla-fill{height:100%;border-radius:4px;transition:width .6s ease}
.sla-legend{display:flex;gap:14px;font-size:11px;color:var(--text3);margin-bottom:14px}
/* Priority breakdown */
.prio-breakdown{display:flex;flex-direction:column;gap:7px}
.prio-row{display:flex;align-items:center;gap:8px}
/* Ticket row (Falcon style) */
.dash-tkt-head{display:flex;align-items:center;gap:12px;padding:0 10px 8px;font-size:10px;text-transform:uppercase;letter-spacing:.5px;color:var(--text3);font-weight:600;border-bottom:1px solid var(--border);margin-bottom:4px}
.dash-tkt-row{display:flex;align-items:center;gap:12px;padding:10px;border-radius:var(--radius);cursor:pointer;transition:background .1s}
.dash-tkt-row:hover{background:var(--bg)}
.dash-tkt-av{width:34px;height:34px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:14px;font-weight:700;flex-shrink:0}
.dash-tkt-info{flex:1;min-width:0}
.dash-tkt-name{font-size:12px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.dash-tkt-prog{display:flex;align-items:center;gap:6px;width:140px;flex-shrink:0}
.dash-tkt-bar-wrap{flex:1;height:5px;background:var(--bg2);border-radius:3px;overflow:hidden}
.dash-tkt-bar{height:100%;border-radius:3px;transition:width .4s ease}
.dash-tkt-pct{font-size:10px;font-weight:600;width:28px;text-align:right;flex-shrink:0}

/* ── TICKET PROGRESS ── */
.tkt-prog-wrap{margin-bottom:0}
.tkt-prog{display:flex;align-items:center;gap:0}
.prog-step{display:flex;flex-direction:column;align-items:center;gap:8px;flex-shrink:0;min-width:80px}
.prog-dot{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:16px;transition:all .2s}
.pd-done{background:var(--green-l);color:var(--green)}
.pd-active{background:var(--blue-l);color:var(--blue);box-shadow:0 0 0 4px var(--blue-l)}
.pd-pending{background:var(--bg2);color:var(--text3)}
.prog-info{text-align:center}
.prog-lbl{font-size:11px;font-weight:600}
.prog-sub2{font-size:10px;color:var(--text3);margin-top:2px;max-width:80px;word-break:break-word;line-height:1.4}
.prog-line{flex:1;height:2px;background:var(--border);margin-bottom:28px;transition:background .2s}
.pl-done{background:var(--green)}

/* ── TICKET DETAIL (new layout) ── */
.tkt-detail-bar{display:flex;align-items:center;gap:8px;margin-bottom:10px;flex-wrap:wrap}
.tkt-detail-title{margin-bottom:4px}
.detail-row{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:6px 0;border-bottom:1px solid var(--border)}
.detail-row:last-child{border-bottom:none}
.detail-key{display:flex;align-items:center;gap:5px;color:var(--text3);font-size:11px;font-weight:500;white-space:nowrap}
.detail-key i{font-size:13px}
/* Comments */
.comment-list{display:flex;flex-direction:column;gap:14px;margin-bottom:16px;max-height:320px;overflow-y:auto;padding-right:4px}
.comment-item{display:flex;gap:10px;align-items:flex-start}
.comment-body{flex:1;min-width:0}
.comment-meta{display:flex;align-items:center;gap:8px;margin-bottom:3px}
.comment-author{font-size:12px;font-weight:600}
.comment-time{font-size:11px;color:var(--text3)}
.comment-text{font-size:12px;color:var(--text2);line-height:1.6}
.comment-input-wrap{border-top:1px solid var(--border);padding-top:12px}

/* ── SETTINGS PAGE ── */
.settings-wrap{max-width:960px}
.settings-hdr{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:16px}
.settings-title{font-size:17px;font-weight:700}
.settings-sub{font-size:12px;color:var(--text3);margin-top:3px}
.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;align-items:start}
/* Upload zone */
.upload-zone{display:flex;align-items:center;gap:12px;padding:12px 14px;border:2px dashed var(--border2);border-radius:var(--radius);cursor:pointer;transition:all .15s}
.upload-zone:hover{border-color:var(--blue);background:var(--blue-l)}
.upload-thumb{width:52px;height:52px;border-radius:var(--radius);background:var(--bg);border:1px solid var(--border);display:flex;align-items:center;justify-content:center;flex-shrink:0;overflow:hidden}
.upload-thumb-sm{width:36px;height:36px}
.upload-img{width:100%;height:100%;object-fit:contain}
.upload-zone-lbl{font-size:12px;font-weight:500}
.upload-zone-sub{font-size:11px;color:var(--text3);margin-top:2px}
/* Font size picker */
.font-size-row{display:flex;gap:8px}
.font-opt{flex:1;display:flex;flex-direction:column;align-items:center;gap:6px;padding:12px 8px;border:1.5px solid var(--border);border-radius:var(--radius);cursor:pointer;transition:all .15s}
.font-opt:hover{border-color:var(--blue);background:var(--blue-l)}
.fopt-on{border-color:var(--blue)!important;background:var(--blue-l)!important}
.font-opt-lbl{font-size:10px;font-weight:500;color:var(--text3);text-transform:uppercase;letter-spacing:.4px}
.fopt-on .font-opt-lbl{color:var(--blue)}
/* Color picker */
.color-inp{width:44px;height:36px;border:1px solid var(--border);border-radius:var(--radius);cursor:pointer;padding:2px 3px;background:var(--surface);flex-shrink:0}
.color-dot{width:24px;height:24px;border-radius:50%;cursor:pointer;border:2px solid transparent;transition:all .15s;flex-shrink:0}
.color-dot:hover{transform:scale(1.2);border-color:var(--border2)}
.color-bar{height:5px;border-radius:3px;margin-top:10px;transition:background .2s}
/* Toggle switch */
.setting-row{display:flex;align-items:center;gap:12px;padding:10px 12px;background:var(--bg);border-radius:var(--radius);border:1px solid var(--border)}
.tog{position:relative;display:inline-block;width:40px;height:22px;flex-shrink:0}
.tog input{opacity:0;width:0;height:0}
.tog-sl{position:absolute;cursor:pointer;inset:0;background:var(--border2);border-radius:22px;transition:.25s}
.tog-sl:before{content:'';position:absolute;width:16px;height:16px;left:3px;bottom:3px;background:#fff;border-radius:50%;transition:.25s}
input:checked+.tog-sl{background:var(--blue)}
input:checked+.tog-sl:before{transform:translateX(18px)}
/* Sidebar preview */
.cfg-preview{background:var(--bg2);border-radius:var(--radius);padding:12px;display:flex;justify-content:center}
.prev-sb{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:8px;width:160px;display:flex;flex-direction:column;gap:3px}
.prev-logo{display:flex;align-items:center;gap:6px;padding:4px 4px 8px;border-bottom:1px solid var(--border);margin-bottom:4px}
.prev-logo-icon{width:22px;height:22px;background:var(--blue);border-radius:4px;display:flex;align-items:center;justify-content:center;color:#fff;flex-shrink:0}
.prev-name{font-size:9px;font-weight:600}
.prev-sub{font-size:7px;color:var(--text3)}
.prev-nav{display:flex;align-items:center;gap:5px;padding:4px 6px;border-radius:4px;font-size:9px;color:var(--text2)}
.prev-nav-on{background:var(--blue-l);color:var(--blue)}

/* ── DARK THEME — Catppuccin Mocha (warm, easy on eyes) ── */
body.dark{
  /* Warm dark backgrounds — no cold blue-black */
  --bg:      #1E1E2E;   /* base */
  --bg2:     #181825;   /* mantle */
  --surface: #313244;   /* surface0 */
  --border:  #45475A;   /* surface2 */
  --border2: #585B70;   /* overlay0 */
  /* Text — warm off-white, not harsh pure white */
  --text:    #CDD6F4;   /* text */
  --text2:   #A6ADC8;   /* subtext1 */
  --text3:   #6C7086;   /* overlay1 */
  /* Accents — soft pastels, not saturated */
  --blue:    #89B4FA;   /* blue */
  --blue-l:  rgba(137,180,250,.12);
  --blue-d:  #74A3F0;
  --green:   #A6E3A1;   /* green */
  --green-l: rgba(166,227,161,.12);
  --red:     #F38BA8;   /* red (pink-red, softer) */
  --red-l:   rgba(243,139,168,.12);
  --amber:   #FAB387;   /* peach */
  --amber-l: rgba(250,179,135,.12);
  --purple:  #CBA6F7;   /* mauve */
  --purple-l:rgba(203,166,247,.12);
  --shadow:  0 1px 4px rgba(0,0,0,.35);
  --shadow-lg:0 4px 20px rgba(0,0,0,.5)
}
/* Sidebar — crust (darkest layer) */
body.dark .sidebar{background:#11111B;border-right-color:#313244}
body.dark .sb-head{border-bottom-color:#313244}
body.dark .sb-user{border-bottom-color:#313244}
body.dark .sb-foot{border-top-color:#313244}
/* Topbar */
body.dark .topbar{background:#1E1E2E;border-bottom-color:#45475A}
body.dark .tb-search{background:#11111B;border-color:#45475A}
/* Active nav — soft blue glow */
body.dark .nav-item.active{background:rgba(137,180,250,.15);color:#89B4FA}
body.dark .nav-item:hover{background:rgba(205,214,244,.06)}
/* Forms */
body.dark .form-input{background:#181825;border-color:#45475A;color:#CDD6F4}
body.dark .form-input:focus{border-color:#89B4FA}
body.dark select.form-input option{background:#313244}
body.dark .readonly-input{background:#11111B!important}
/* Cards hover */
body.dark .ticket-card:hover{border-color:#585B70}
body.dark .tkt-row:hover td{background:rgba(205,214,244,.04)}
/* Toast */
body.dark .toast{background:#45475A}
/* Status pills */
body.dark .s-open{background:rgba(137,180,250,.15);color:#89B4FA}
body.dark .s-inprogress{background:rgba(250,179,135,.15);color:#FAB387}
body.dark .s-escalated{background:rgba(243,139,168,.15);color:#F38BA8}
body.dark .s-solved{background:rgba(166,227,161,.15);color:#A6E3A1}
body.dark .s-handover{background:rgba(203,166,247,.15);color:#CBA6F7}
body.dark .s-waiting_dispatch{background:rgba(250,179,135,.12);color:#FAB387}
body.dark .s-dispatched{background:rgba(148,226,213,.12);color:#94E2D5}
body.dark .s-visit_done{background:rgba(166,227,161,.15);color:#A6E3A1}
/* Stat card icons */
body.dark .sc2-indigo .sc2-icon{background:rgba(137,180,250,.15);color:#89B4FA}
body.dark .sc2-teal   .sc2-icon{background:rgba(148,226,213,.15);color:#94E2D5}
body.dark .sc2-red    .sc2-icon{background:rgba(243,139,168,.15);color:#F38BA8}
body.dark .sc2-amber  .sc2-icon{background:rgba(250,179,135,.15);color:#FAB387}
/* Progress dots */
body.dark .pd-done{background:rgba(166,227,161,.15);color:#A6E3A1}
body.dark .pd-active{background:rgba(137,180,250,.15);color:#89B4FA;box-shadow:0 0 0 4px rgba(137,180,250,.1)}
/* Scrollbar */
body.dark ::-webkit-scrollbar-thumb{background:#45475A}
/* Login bg grid */
body.dark .login-bg{background-image:repeating-linear-gradient(0deg,transparent,transparent 39px,var(--border) 39px,var(--border) 40px),repeating-linear-gradient(90deg,transparent,transparent 39px,var(--border) 39px,var(--border) 40px)}